Payment
Payment is required in full before your order can be dispatched.
Payment can be made by the following ways
Secure Online Payment via Paypal
Credit or Debit Card Payment over the phone – 01258 881 344 – all major cards accepted EXCEPT American Express
Cheque – payable to: Jane Shaw – cheques must clear before we can despatch your order.
Cash is not advisable but can be sent at your own risk and by registered post only please.
VAT is included in the price shown, receipts showing VAT element can be sent on request.
Delivery
Price includes delivery between 9am & 5pm within the mainland UK.
Deliveries before noon or on Saturday mornings or to the Scottish Highlands or abroad will incur extra costs. Please ask for a quote.
All items in stock will be despatched as soon as payment is cleared. Some items may need to be re-cast before an adjustment to the website can be made and these items may take up to 6-8 weeks to be cast and delivered. Larger pieces requiring crating will take longer – please ask.
For Jane Shaw individually commissioned sculptures please allow up to twelve weeks after completion of the project for the mould to be made and the sculpture to be cast.
Please email us if you need a different delivery address to your payment address or, for those familiar with PayPal, use the notes section to request it.
Breakages MUST be notified to Jane Shaw within 24 hours of delivery
(01258 881 344) and damaged items and their packaging should be retained for inspection by the carrier of Jane Shaw.
YOU MUST NOW TAKE PICTURES OF DAMAGED ITEM & DAMAGED PACKAGING & EMAIL THEM TO US
Customers will be liable for the full invoice amount if goods are signed for as “Received in good condition” and later found to be damaged.
If you do not examine while carrier is present it is essential that you sign for as “Not examined”
Returns Policy
Items damaged in transit may be returned within seven days of despatch and we will either replace them or refund the cost. If the item is damaged we will take back the product and issue a refund or exchange, this will be minus our postage costs unless the item is damaged in transit. All products returned must be in perfect condition and resalable.
You should email us with the following information:
1. Your Name and address and telephone number
2. Product number and/or product name
3. Reason for return
4. IF BROKEN – You must email us a picture of the packaging & the broken item.
We will send you a return email with instructions on how, and where to send the package. Please remember that all returned products must be in the original condition with all-packing material. We will issue a refund for any items that meet these conditions minus our postage costs unless the item has been damaged in transit, then a full refund will be given.
We can only refund shipping costs if the return is approved as result of our error or damaged in transit. The customer remains responsible for return shipping charges, including all items shipped to you free of charge. (Actual receipts can be provided when necessary.)
Note: Please allow 7 business days from the time the item is returned to process a refund. Please note that credit card refunds may not appear on your statement until the following month.